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SMS Opt-In Process

This page documents how Clearspace collects consent to send SMS text messages, the exact prompt shown to members, and how members can opt out. It is provided for transparency and for carrier and messaging-platform compliance review.

How opt-in works: the member texts first

Clearspace is a paid screen-time membership for families. After a member activates their membership on our website, their member portal displays a dedicated Clearspace concierge phone number. The member opts in by sending the first text message to that number — the portal prompts them to text “Hi Clearspace” to begin app setup.

We only send messages to phone numbers that have first texted us. Every message Clearspace sends is a reply within that member-initiated conversation. Texting the concierge is entirely optional: membership works without it, and opting out never affects membership. Consent is not a condition of purchase.

The exact prompt members see

The member portal (behind the member’s login) shows this screen after activation. Reproduced verbatim:

Welcome to Clearspace

Your concierge is waiting on one thing: your first text. Send it and they’ll set up the app and everything else from there.

Your personal concierge line

(XXX) XXX-XXXX

[ Text Hi to Start Setup ]

The button opens the member’s SMS app with a pre-filled greeting (for example, “Hi Clearspace, I’m Jane”). Nothing is sent until the member presses send in their own messaging app.

What members receive

Concierge replies within the conversation the member started: app setup guidance, screen-time rule and schedule changes the member requests, answers to their questions, and activity recaps the member has asked for. Clearspace does not send marketing or promotional messages, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Help and opt-out

  • Opt-out. Members can reply STOP (or OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL) to any message at any time. They receive one final confirmation that they are unsubscribed and no further messages are sent.
  • Re-subscribe. A previously opted-out member can text START, UNSTOP, OPTIN, or YES to resume the conversation.
  • Help. Members can reply HELP or INFO to any message, or contact support@clearspace.org.
  • Message frequency varies with the conversation; msg & data rates may apply.

Related policies

  • Privacy Policy — including our SMS disclosures and the commitment that text messaging originator opt-in data and consent are never shared with, sold to, or purchased by third parties.
  • Terms of Service — including our full SMS / Text Messaging Terms.